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ASICS Gel Kayano

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Home ::  Shipping & Returns

Shipping & Returns

Delivery & Returns

Shipping Policy

-International shipping is handled by International EMS, DHL or UPS, within 1-2 week time delivery to your door normally. Please check carefully your name, address, telephone, Email and products before you submit your order to make sure the right shipment.We ship to worldwide.

-The orders usually are dispatched within 48 hours from the order date. After the goods are dispatched, we will provide you a tracking number by Email for tracking online immediately.

 -All orders will be insured for the full purchase amount, and can be tracked at the EMS, DHL and so on

EMS:  http://www.ems.com.cn/english-main.jsp
DHL:  http://www.dhl.com/en.html

Return Policy

We are committed to your complete satisfaction. All ordered items here are closely to the word here "what you see on our website are what you get in 1-2weeks".Before enjoying easy exchange & return policy, you must contact us with returning shipping address before sending the items back. You have to return your item within 7 days after contacting us. The returned product must be in unused condition and sent back in the same condition as it was sent to you. All returned merchandise should be sent to the shipping address we email you after you get our feedback here!

All ordered items are the right items you pick here. We promise you of the right order package. . Shipping and handling charges are non-refundable.

We do not cover the shipping cost of returns or exchanges of right order package, you will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection, as we cannot be responsible for lost shipments.

Exchanges

-We will accept exchanges for a different size or color within 14 days of the original order dispatch date. Please contact us with your Order ID and one of our team members will help you. If you would like to exchange items to a different style, you would have to return your items for a refund* (as per Return policy) and place a new order for the style you prefer.

-You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. Worn or dirty items will be returned back to you.

-We do not cover the shipping cost of exchanges; you will be responsible for the return postage and for the shipping and handling cost of shipping the exchanged items back to you. We recommend that you add tracking and insurance when sending items to us for your own protection, as we cannot be responsible for lost shipments. Shipping and handling charges are non-refundable.

Order Cancellation

-Cancellation of an order must be requested before the order has been dispatched. We process all orders as quickly as possible within 24 hours after orders placing, so we are not always able to cancel an order after it is placed. Hope you can understand in this key point. Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy. And all cancellation will be charged some commission by the bank. Hope you could understand. Welcome login and order from our website.
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